General FAQ's

Q1: What is the standard delivery time?

A1: We endeavour to offer a next day delivery service. On occasions due to stock or other unforeseen circumstances this may be delayed.

Q2: How much is delivery?

A2: For orders over £100 delivery is FREE. For orders under £100 the delivery cost is £6.50.

Q3: What is your contact telephone number?

A3: You can contact us by calling 0845 1300 664. For further contact details please see the Contacts section of this website.

Q4: What happens if I order an incorrect item?

A4: Please Fax or Email the details through to our sales office to organise collection (note that customer errors may be subject to a re-stocking charge).

Q5: Do you have an up to date catalogue?

A5: Yes, to request a copy of our Product Guide or other literature please contact marketing@comap.co.uk or call our Marketing department on 0871 231 2331.

 
Technical FAQ's

Q1: What is the recommended water pressure for the Comap range of taps?

A1: We recommend 0.3 bar static pressure for sink and basin taps, and 0.5 bar static pressure for bath taps.

Q2: Can an Isolating Valve be used to reduce pressure?

A2: No, a Pressure Reducing Valve should be used to reduce pressure effectively.

Q3: What is WRAS?

A3: WRAS is an acronym for Water Regulations Advisory Scheme. Many of Comaps’ products have been approved by WRAS.

Q4: Are the Comap Strata and Jevco compression ranges made in accordance to a standard?

A4: Yes, both ranges are made in accordance with EN 1254-2 / 1998.

Q5: Does Comap operate a Quality Management System?

A5: Comap hold certificate number RS24009 for ISO 9001: 2000 Quality Management System, accredited by the British Standards Institute.

Q6: How do Thermostatic Radiator Valves operate?

A6: TRV’s have a wax or liquid sensor; that expands or contracts dependant on the temperature around the vents of the thermostatic head. TRV’s can be affected by direct sunlight, draughts or by being enclosed by household furnishings.

Q7: Are Comaps’ range of TRV’s reversible?

A7: All Comap TRV’s are reversible and can be fitted horizontally or vertically in the flow or return position. A flow differential of 0.6 Bar must be considered.

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